Policies

Payment Methods:

VISA\MasterCard\Amex preferred.
To order via company or certified check, please call*.

*Shipments will be held for up to 7 business days from receipt of check, pending clearance of company or other uncertified checks. No exceptions.

Return Policy:

No returns will be accepted without prior written approval by Johnson Scale. Please contact us before returning any products. ¬†All returned merchandise must be returned in the original box(s) and packaging, with all original hardware, accessories, and documents such as user booklets, warranty forms and certificates. (Clearance items sold “as is”… all sales final.)

Shipping Policies

  • All shipments must be insured for the full value.
  • All new merchandise must be returned within 14 days of the original shipping date, and in unused condition. Returned merchandise that appears to have been used, or is received in poor or damaged condition will incur a refurbishing charge before credit is issued.
  • A 25% restocking charge plus shipping charges will apply to all returned merchandise, cancelled orders, and orders incorrectly placed by buyers (misapplications) for standard (non-custom or special order) products.
  • No refunds will be issued on labor, rentals, shipping, pick-up/delivery & handling charges, parts (unless defective), special orders, customized hardware and/or software, or clearance items.

Warranties:

  • All merchandise is subject to the individual manufacturer’s warranty only. (Clearance items not included.)
  • Defective merchandise requires prior approval by Johnson Scale.
  • Returned defective merchandise must be accompanied by a written explanation of the defect(s).
  • Note: Select merchandise may require return directly to the manufacturer for warranty repairs or replacement.

Shipping

Johnson Scale Co. will ship via UPS ground unless otherwise indicated. We make every effort to maintain an ample supply of products in our inventory for fast delivery.

How to contact us

By phone: 1-800-572-2531
Mon.-Fri 8.30am to 5:00pm Eastern Time (voicemail all other times)
By fax: 1-973-882-8068 24 hours a day
By e-mail: info@johnsonscale.com
By mail to:
Johnson Scale Co.
36 Stiles Lane
Pine Brook, NJ 07058

Pricing

Item prices do not include freight or applicable taxes (unless otherwise noted). Prices are subject to change without notice. Quotations are available for custom systems and special order items. Johnson Scale Co., Inc. is not responsible for typographical errors involved with pricing.